Your monthly support ticket allowance is defined in your SLA contract, based on the agreed service scope. 

Once your monthly ticket allocation is fully used, you may: 

– Wait until the next billing month, or 

– Purchase additional tickets (Standard or Express) at an extra cost 

Pricing depends on the scope of work and agreement. Please submit a request and we will provide a quotation accordingly. 

Payment for additional or Express tickets is handled separately from your SLA. A quotation will be issued for approval before the service proceeds. 

  No. Unused tickets cannot be carried forward or rolled over. Ticket allocations reset according to your SLA billing cycle.